Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Software Upgrade Assistant
Repair Assistant for Orbic

2026-10-15 09:57:08.738

Software Upgrade Assistant
Repair Assistant for Orbic

A failed software update can leave your phone unusable. Follow these simple steps to repair your Orbic's software using the Software Upgrade Repair Assistant.

Before you begin

The Software Repair process is identical for Windows and Macintosh.
The Software Upgrade Assistant (SUA) must be installed on a compatible computer.
Ensure yours device is powered on and able to be unlocked if necessary then connect it to a computer using the supplied USB cable.
If the device is not recognized immediately, pull down the notification panel to switch the device mode from "Charge Only" to "Software Installation" mode.
The repair process may take up to 45-90 minutes. Do not disconnect the device from the computer during the repair process.
The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

Steps

  1. From the device, press the
    Down key
    , then select the
    USB connection entry
    , followed by selecting
    Firmware update mode
    .
  2. If the update fails to install or the device is up-to-date, click the
    Start button
     from the Software repair screen.
  3. On the Google Account Info Needed screen, click the
    I know my Google account info
     checkbox then click
    Next
     to begin the repair.
    If the Google account info is unknown, click the
    Click to learn what to do
     link and follow the instructions to remove the Google account from the device.
  4. From the 'Now, It's Your Turn...' screen, unplug your device, complete the Setup Wizard, then plug the device back into the computer and click
    Next
    .
    This restores the content to your device, which may take up to 10-15 minutes to complete.
  5. When the restoration process is complete, click
    Exit
     and disconnect your device.