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Software Upgrade Assistant
Initial Setup for Orbic

2026-10-15 11:14:35.314

Software Upgrade Assistant
Initial Setup for Orbic

Need to update your Orbic device? Learn how to install the Upgrade Assistant on your PC or Mac to easily manage your software updates.

Before you begin

Ensure the following system requirements are met before installation of the Software Upgrade Assistant (SAU):
  • Windows® 7 and later or Mac OS 10.6 and later versions.
  • Up to 5GB of available computer storage (to store the Update File), USB cable and Internet connection.
The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
If the update fails to install refer to the Software Repair Assistant for further assistance.

Windows

  1. Ensure your device is powered on and unlocked then connect it to a compatible computer using a USB cable. When tethered, an AutoPlay pop-up opens automatically on the computer.
    Once connected, ensure the CD-ROM feature is enabled on the device.
  2. From the AutoPlay pop up window, click
    Setup.exe
    .
    If the AutoPlay pop-up window is not available, open Windows Explorer then click
    CD Drive Installer
     and double-click
    VerizonWirelessUpgradeAssistantSetup.exe
    .
    Once the download process is complete, the Assistant checks for software updates.
  3. From the Verizon Wireless Software Upgrade Assistant Installer screen, select
    OK
     to continue.
  4. From the Welcome screen, click
    Next
     to continue.
    The Software Upgrade Assistant downloads and installs 3 packages.
  5. Once the installation is complete, click
    Finish
    .
  6. Click the
    Open Verizon Software Assistant
     checkbox to open the SUA then continue with the software upgrade.

Macintosh

  1. Ensure your device is powered on and unlocked then connect it to a compatible computer using a USB cable.
    Once connected, ensure the CD-ROM feature is enabled on the device.
    1. From the device, swipe down on the Status Bar.
    2. Tap the USB connection entry.
    3. Tap
      Software Installation mode
      .
  2. From the CD-ROM pop-up, double-click
    setup.dmg
    , then drag the SUA icon to the app folder.
  3. Double-click the Software Upgrade Assistant app.
  4. On the Welcome screen, click
    Next
     to install the Software Upgrade Assistant.
  5. When the process is complete, click
    Finish
    .
  6. Click the
    Open Verizon Software Assistant
     checkbox to open the SUA then continue with the software upgrade.

Software Update - Software Upgrade Assistant