Session status messages
Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

One Talk Portal
Move Users Between Groups

2026-10-15 04:18:52.36

One Talk Portal
Move Users Between Groups

Moving users to new groups updates their profile to inherit the features and permissions of the new team or department, which is often required by organizational changes.

Before you begin

After lines are moved to another group, user features (e.g., Call Forwarding, etc.) must be reconfigured and devices / mobile apps must be restarted.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
    from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage group members
    .
  5. Check the box next to the line(s) you want to move then select a group from the Move to selected group dropdown.
  6. Click
    Continue
    to confirm.