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Software Upgrade Assistant
Repair Assistant for LG

2026-10-15 05:15:24.663

Software Upgrade Assistant
Repair Assistant for LG

A failed software update can leave your phone unusable. Follow these simple steps to repair your LG's software using the Software Upgrade Repair Assistant.

Before you begin

The Software Upgrade Assistant (SUA) must be installed on a compatible computer.
Ensure your device is powered on and connected it to the computer using the supplied USB cable.
The repair process may take up to 30-90 minutes. It's recommended to back up device data before repair as a precaution. Do not disconnect the device from the computer during the repair process.
If the software doesn't download from your device after plugging into your computer, download from LG's website.

Steps

  1. From the desktop, click the
    VZW Software Upgrade Assistant icon
     located in the task bar.
    If not available on a Windows computer, navigate:
    Start
    All Programs
    Verizon
    Verizon Wireless Software Upgrade Assistant
    .
  2. Choose
    File Transfer
     as the USB mode, then click
    Next
    .
  3. If the software is up to date, the
    Repair Assistant
     automatically opens a check for repair software. Click
    Start Repair
     to begin.
  4. After the repair, you need to sign in to your Google account to unlock your device. Click
    I know my Google account info
    .
  5. If you do not know your Google account sign in info, follow the instructions and remove the account then check the applicable option and click
    Next
    .
  6. At this point, the data is backed up, the Repair software downloads and the repair begins.
  7. Once the repair process is complete, follow the onscreen instructions then click
    Next
    .
  8. At this point, the data restore takes place. It can take from 30-120 minutes. After the restore has been completed, click
    Exit
    .