Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Google Pixel 11 / 11 Pro / 11 Pro XL
Check for Physical Damage

2026-10-15 06:50:57.781

Google Pixel 11 / 11 Pro / 11 Pro XL
Check for Physical Damage

These examples help you identify physical or liquid damage that could affect the performance of your Pixel 11 / 11 Pro / 11 Pro XL.

Before you begin

Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.

Liquid or Corrosion Evidence

  1. To identify if your device has water damage, check for:
    • corrosion, discoloration or oxidation on the charging port or SIM tray.
    • moisture under the display screen.
    • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated. The Pixel 11 / 11 Pro / 11 Pro XL uses a Electronic Liquid Damage Indicator due to having no SIM card tray sticker. To view if the device has come into contact with liquid, follow these steps:
      1. Ensure the device is powered off.
      2. Press and hold the
        Power button
         and the
        Volume button
         until Fastboot mode (image of a triangle with an exclamation point) appears, then release.
      3. View the LDI info:
        • undetected
          : No liquid has been detected.
        • detected
          : The device has been in contact with liquid.

Damaged Ports

  1. View the following ports using a bright light and magnifier if possible:
    • USB / Charging: Examples of charging port damage include but are not limited to:
      • the port is loose or wiggles.
      • the port is bent.
      • corrosion.
    • SIM tray

Display Issues or Damaged Buttons / Camera

  1. Examples of screen damage / button issues include but are not limited to:
    • Display
      : Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.
    • Separation
      : Examples of separation include but are not limited to lens or housing separating from device frame.
    • Missing physical buttons
      : Volume, Power button missing or damaged.
    • Warping
      : Device or screen won't lay flat.
    • Pixel Deformities
      : Caused by physical impact to the screen or device.
    • Camera
      : Missing or cracked camera lens.

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations attached permanently to the device.

Replacement Options

If damage is found, several replacement options may be available.