Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

My Verizon app
Manage Verizon Cloud Users

2026-10-15 04:20:39.272

My Verizon app
Manage Verizon Cloud Users

Manage your Verizon Cloud users via the My Verizon app to easily control who can store and access media files within your shared Cloud space.

Before you begin

Verizon Cloud can be shared with up to 5 users across unlimited devices.
Shared Cloud options are only available with the Verizon Cloud 2 TB or Unlimited Group storage plans. Refer to View Storage Meter / Upgrade Memory for help with changing storage plan.
Removed users are immediately locked out. They must sign up for their own Verizon Cloud storage account within 29 days, otherwise, their content is permanently deleted. When removing a user from a sharable plan, ensure they downloand their files to a computer or portable storage device.
If the user has synced their mobile contacts with the Verizon Cloud app, the contacts remain on their Cloud account at no charge.
The option to cancel an invitation is only available if the member was invited via email and hasn't accepted. If invited from your plan or if the invite was accepted, follow the steps in the Remove a User section.

Invite a User to a Shared Account

  1. Open the 
    My Verizon app
     from the Account Owner device.
  2. From the Me tab, navigate:
    Manage products & plan perks
    Verizon Cloud
    .
  3. Tap
    Manage
     below the applicable phone number.
  4. Do one of the following:
    • Add a member by email invitation:
      1. Tap
        By email
        .
      2. Enter a nickname and email address for the person you're inviting then tap
        Send Invite
        .
      3. Tap
        Confirm
        .
    • Add a member from your plan by text invitation:
      1. Tap
        From your plan
        .
      2. Select the member(s) you're inviting then tap
        Add
        .
        Current members of your wireless plan that don't have a Cloud subscription are eligible to share Cloud storage.
      3. Tap
        Confirm
        .

Accept an Invitation to a Shared Account

  1. If you received an invitation from another Cloud user, select the 'Let's Go' or 'Let's get you on Verizon Cloud' link in the invitation email or text you received.
  2. Do one of the following:
    • If you're an existing Verizon customer with an online account, select
      Sign In
       then follow the prompts to join the shared account.
    • If you're an existing Verizon customer without an online account, select
      Register
       then follow the prompts to join the shared account.
    • If you're not an existing Verizon customer, select
      Create account
       then follow the prompts to join the shared account.

Remove a User from a Shared Account

  1. Open the 
    My Verizon app
     from the Account Owner device.
  2. From the Me tab, navigate:
    Manage products & plan perks
    Verizon Cloud
    .
  3. Tap
    Manage
     below the applicable phone number.
  4. To the right of the member you want to remove, tap
    Remove
    .
  5. Review the message then tap
    Confirm
    .

Cancel a Sent Invitation

  1. Open the 
    My Verizon app
     from the Account Owner device.
  2. From the Me tab, navigate:
    Manage products & plan perks
    Verizon Cloud
    .
  3. Tap
    Manage
     below the applicable phone number.
  4. To the right of the pending member you want to remove, tap
    Remove
    .
  5. Review the message then tap
    Confirm
    .
    The invitation can't be unsent; however, the link in the recipient's invitation email or text is no longer valid.