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Google Pixel 8 / 8 Pro
Check for Physical Damage

2026-10-15 04:58:53.324

Google Pixel 8 / 8 Pro
Check for Physical Damage

These examples help you identify physical or liquid damage that could affect the performance of your Pixel 8 / 8 Pro.

Before you begin

Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.

Liquid or Corrosion Evidence

To identify if your device has water damage, check for:
  • corrosion, discoloration or oxidation on the charging port or SIM tray.
  • moisture under the display screen.
  • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
    LDI non-tripped and tripped

Damaged Ports

  1. View the following ports using a bright light and magnifier if possible:
    • USB / Charging: Examples of charging port damage include but are not limited to:
      • the port is loose or wiggles.
      • the port is bent.
      • corrosion.
    • SIM tray

Display Issues or Damaged Buttons / Camera

  1. Examples of screen damage / button issues include but are not limited to:
    • Display
      : Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.
    • Separation
      : Examples of separation include but are not limited to lens or housing separating from device frame.
    • Missing physical buttons
      : Volume, Power button missing or damaged.
    • Warping
      : Device or screen won't lay flat.
    • Pixel Deformities
      : Caused by physical impact to screen or device.
    • Camera
      : Missing or cracked camera lens.

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Replacement Options

If damage is found, several replacement options may be available.