Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Cloud App
Manage Locked Folder Security Settings

2026-10-15 04:19:09.525

Verizon Cloud App
Manage Locked Folder Security Settings

Keep your private files secure by updating your Locked Folder PIN or email address in the Verizon Cloud app on your Apple® or Android™ device. You can even enable biometrics for faster, more secure access.

Before you begin

Refer to the Android or Apple Verizon Cloud Emulators for further assistance.
To perform the steps below, ensure the Locked Folder feature is enabled.

Steps

  1. Open the
    Verizon Cloud app
    .
  2. Tap the
    Gear icon
    .
  3. From the Settings section, tap
    Locked Folder
     then do any of the following:
    • To use device biometrics instead of PIN:
      Only available if device biometric lock (e.g., fingerprint, facial recognition, etc.) has been enabled.
      1. Tap
        Biometric Authentication
         to turn on or off.
        If turning off, review the 'Turn off biometric authentication' message then tap
        OK
        .
      2. Enter your 6-digit PIN.
    • To reset the 6-digit PIN:
      1. Tap
        Reset PIN with email
        .
      2. Enter your current PIN.
      3. Enter a new 6-digit PIN.
      4. Re-enter your PIN to confirm then tap
        Submit
        .
    • To update your email address:
      1. Tap
        Update your email
        .
      2. Enter your 6-digit PIN.
      3. Enter the new email address then tap
        Verify
        .
      4. Follow the onscreen instructions to verify the new address.
        A verification message will be sent to the email address you entered, so make sure you can access it.
Change the Password for a Verizon Website