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motorola razr - Check for Physical Damage

2026-10-15 07:13:02.926

motorola razr - Check for Physical Damage

Here's how to help determine if your razr has liquid or other physical damage.

Care Tips to Prevent Damage

  • To protect the hinge:
    • Don't open the phone farther than the hinge allows.
    • Don't store credit cards, cash, or other thin items inside the phone.
    • Close the phone before putting it in a pocket, purse, etc.
  • To protect the internal (flexible) display:
    • Don't use a screen protector. Instead, close your phone when not in use.
    • Don't use a stylus.
    • Don't tap or press the internal display with sharp objects, e.g., fingernails, pens, etc.
    • Don't touch the bend in the display when the phone is partially open.
    • Never try to lift the edges of the internal display.
  • To protect the phone:
    • Don't submerge in water or other liquids.
      When near water, consider a Bluetooth speaker to listen to music.
    • Hold the phone firmly when using gestures (twisting or chopping) to open the camera or turn flashlight on/off.
  • Cleaning:
    • To clean the display, use a pre-moistened screen wipe or lint-free cloth.
    • Don't use pressurized air dusters on the display.
    • If the device gets wet, wipe with a dry cloth.
  • Prepaid service customers
    : Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers
    : If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.
Device damage examples include, but are not limited to:

Liquid or Corrosion Evidence

Follow these tips carefully to prevent damage to the device:
  • If device gets wet, dry it thoroughly with a clean, soft cloth.
  • Don't expose the device to salt water or ionized water.
  • Allow the device to air-dry before using it.
  • Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.
To identify if your device has water damage, check for corrosion, discoloration, or fuzzy growth on the charging port.

Damaged Ports

View the following ports using a bright light and magnifier if possible:
  • USB / Charging
    Examples of charging port damage include but are not limited to:
    • Port loose or wiggles
    • Bent
    • Corrosion
      The images below are examples and may vary by device.
      Damaged charging port

Display or Physical Button Issues

Examples of screen damage / button issues include but are not limited to:
  • Bleeding display
    The image below is an example and may vary by device.
    Cracks with bleeding display
  • Cracks
    The image below is an example and may vary by device.
    Cracked screen
  • Excessive scratches
    The images below are examples and may vary by device.
  • Separation
    Examples of separation include but are not limited to lens or housing separating from device frame.
    The image below is an example and may vary by device.
    Housing separated from device
  • Missing physical buttons (e.g., volume, power, home, etc.)
    The image below is an example and may vary by device.
    Shattered display with missing buttons
  • Warping
    Device or screen won't lay flat.
    The image below is an example and may vary by device.
    Warped device
  • Lines
    Solid line(s) present across the screen.
    The image below is an example and may vary by device.
    Lines across screen
  • Pixel Deformities
    Caused by physical impact to screen or device.
    The images below are examples and may vary by device.
    Pixels with burn
    Pixel deformities
  • Punctures
    The image below is an example and may vary by device.
    Punctured screen

Missing or Cracked Camera Lenses

  • Missing camera lens
    The image below is an example and may vary by device.
    Missing camera lens
  • Cracked camera lens
    The image below is an example and may vary by device.
    Cracked camera lens

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Replacement Options

If damage is found:
  • Physical damage that voids the warranty includes cracked external glass screens, broken hinges and dents from tampering, misuse or falls. For this kind of damage, Motorola can offer a like-new replacement for a fee. If you have a Moto Care Accident Protection plan, the fee is reduced to a smaller deductible. See the motorola razr repair page or Motorola repair FAQ page for more info.
  • Your razr has a remarkably flexible internal screen. With proper care this will work effortlessly. However, if something scratches, dents or otherwise damages the screen, Motorola has a special program to replace only the screen for $299. The Moto Care Accident Protection plan also reduces this with a deductible.
  • Several replacement options may be available.