One Talk Enable / Manage Business Directory (Portal / Desk Phone)
One Talk
Enable / Manage Business Directory (Portal / Desk Phone)Manage these options to push info directly to every associated desk phone, containing phone numbers and extensions for everyone in your Business Directory.
Before you begin
In order for non-One Talk lines to be added to the directory, they must first be added to the Virtual On-Net Extensions list.
Business Directory is only available for lines with desk phones and/or devices using the One Talk mobile app.
When enabled, the Business Directory feature pushes info to one or multiple lines in a chosen group after retrieving it from two different sources in the One Talk portal:
- User Info section: From the landing page, click theDetails arrow
in the 'Total lines' section.
- Virtual On-Net Extensions user feature section: From the landing page, navigate: .
The Business Directory is a unidirectional push from the One Talk portal down to the desk phone(s) and mobile app clients, and is read-only. Manual entries on the desk phone or One Talk mobile app are not shared with the group.
If the admin disables the feature in the Edit Group screen, all desk phones and mobile app clients in the group lose the Business Directory.
When a line is moved from one group to another, the admin must re-enable the Business Directory feature on the line in order for the desk phone or mobile app client to download the new group's directory.
Once the admin has enabled directory download and selected the device(s) to receive directory info, associated desk phones can receive info from the One Talk portal in three ways:
- Automatically: The desk phone contacts the One Talk portal once every night to check for new info to download and present to the user.
- Upon reboot: Reboot the desk phone at any time to retrieve updates.
- On-demand: Press or tapUpdatein the Business Directory screen.
Configure for a Single Group
- Sign in to My Business.
- ClickManage Accountfrom the top navigation bar.
- From the Product Portals section, clickOne Talk.
- From the 'I want to' section, clickManage all groups.
- Click thePencil iconnext to the desired group.
- SelectEnable Directory DownloadandEnable it for this group onlythen clickSave.
- ClickHomefrom the breadcrumb links at the top of the page.
- From the 'I want to' section, clickManage lines and devices.
- From the group dropdown list, select the group which contains the number you want to enable.
- From the phone number list on the Devices tab below the group dropdown, select the appropriate phone number.
- From the device page, click theEnable directory download switchto turn on or off.
Configure for Multiple Groups
- Sign in to My Business.
- ClickManage Accountfrom the top navigation bar.
- From the Product Portals section, clickOne Talk.
- From the 'I want to' section, clickManage all groups.
- Click thePencil iconnext to the desired group.
- SelectEnable Directory DownloadandEnable it for multiple groupsthen clickSave.
- Click theEdit iconnext to 'Enable it for multiple groups'.
- Select the groups which should have directory download enabled then clickAdd.
- From the pop-up notification, clickOKthen clickSave.
- ClickHomefrom the breadcrumb links at the top of the page.
- From the 'I want to' section, clickManage lines and devices.
- From the group dropdown list, select the group which contains the number you want to enable.
- From the phone number list on the Devices tab below the group dropdown, select the appropriate phone number.
- From the device page, click theEnable directory download switchto turn on or off.
Access Business Directory from a Desk Phone
- From the idle screen on your One Talk desk phone, do either of the following:
- Navigate: .
- Navigate: .