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Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J3 V / Galaxy J3 (3rd Gen.) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:

Attempt to sign in with any Google account previously used on the device.

Reset the password via the https://www.google.com/accounts/recovery website.

If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.

Ensure the device is powered off.

If the device is responsive and can be powered on, the preferred reset method should be performed.

Simultaneously press and hold the

Volume up button

(on the left side of the phone) and the

Home button

While continuing to hold the

Volume up

and

Home buttons

, press and hold the

Power button

(on the right side of the phone) until the Samsung logo appears then release all buttons.

From the 'Android Recovery' screen, select

Wipe data / factory reset

Utilize the Volume buttons to cycle through the available options and the Power button to select.

Select

Yes

Allow several minutes for the reboot process to complete.

If applicable, set up your device.