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My Verizon app for Prepaid
Reconnect Service

2026-10-15 04:01:02.52

My Verizon app for Prepaid
Reconnect Service

If you have temporarily paused service for your prepaid account, use the My Verizon app to reactivate it when you're ready.

Before you begin

Only Account Owners on a current Prepaid Family Account and using the current version of the My Verizon app are able to reconnect Account Member's lines.
Changes to these items may take up to 15 minutes to appear on your account.

Steps

  1. Open the
    My Verizon app
    .
  2. Tap the
    Menu icon
     then tap
    Devices
    .
  3. Tap
    Manage
     for the line you want to reconnect.
  4. Tap
    Reconnect
    .
  5. Choose an option then tap
    Reconnect
    :
    • With the same device
    • With a new device
      Device info (e.g., Device ID, SIM ID, etc.) is required to complete steps.
  6. Follow the onscreen instructions to reconnect the new or existing device.
  7. Review the reconnect device details then tap
    Confirm
    .
    If the line balance is too low, follow onscreen instructions to add funds.
  8. From the confirmation screen tap
    Got it!
     then restart the reconnected device.