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Software Upgrade Assistant
Motorola Software Update

2026-10-15 03:18:18.941

Software Upgrade Assistant
Motorola Software Update

Get the latest software for your Motorola device when over-the-air updates fail. Use the Software Upgrade Assistant (SUA) on your computer to install essential updates.

Before you begin

The Software Upgrade Assistant (SUA) must be installed on a compatible computer.
Ensure your device is powered on and connected it to the computer using the supplied USB cable.
The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the upgrade process.
The steps below can be followed when Auto-Updates is turned on.

Windows

  1. From the device, swipe down on the
    Status Bar
    , then tap the
    USB connection entry
    .
  2. Tap
    Software Installation mode
    .
  3. If an update is available, a pop-up is presented on the taskbar. Click the pop-up to open the SUA.
    If the pop-up doesn't appear, right-click the
    Software Upgrade Assistant tray icon
     to open the Software Upgrade Assistant tool.
  4. From the SUA, click
    Update Software
    .
  5. When the software upgrade process has been completed, click
    Done
     and disconnect your device.
  6. If the update fails to install or the device is up-to-date, click
    Restore Device
    .
  7. On the Restore Device screen, select whether to erase or keep the device data then click
    Continue
    .
  8. When the restoration process is complete, click
    Done
     and disconnect your device.

Macintosh

  1. From the device, swipe down on the
    Status Bar
     then tap the
    USB connection entry
    .
  2. Tap
    Software Installation mode
    .
    The SUA opens and checks for updates.
  3. From the SUA, click
    Update Software
    .
  4. When the software upgrade process has been completed, click
    Done
    .
  5. If the update fails to install or the device is up-to-date, click
    Restore Device
    .
  6. On the Restore Device screen, select whether to erase or keep the device data then click
    Continue
    .
  7. On the Google Account info needed screen, select the applicable option then click
    Proceed
    .
  8. When the restoration process is complete, click
    Done
     and disconnect your device.