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One Talk Portal
Manage External Caller ID Settings (Group Policy)

2026-10-15 04:21:20.046

One Talk Portal
Manage External Caller ID Settings (Group Policy)

Manage group caller ID settings in the One Talk admin portal to ensure all outgoing calls from this group display your main company number instead of individual line numbers.

Before you begin

Users can't make outbound calls when special characters (e.g., '&' or '-') are used in the Calling ID Name field.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. Click the
    Business Features tab
    .
  6. Click
    Calling Line ID Delivery
    .
  7. Do one of the following:
    • For all lines to display their own phone number on outgoing calls, select
      Use individual phone numbers
      .
    • To set a group policy for numbers in a group to display the same phone number:
      1. Select
        Use one number for all lines in the group
        .
      2. Enter the desired phone number or click
        Select a line from the list
        .
  8. Click
    Submit
    .
Manage External Caller ID Settings (Individual Line)