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Android
Test Device in Safe Mode

2026-10-15 03:18:33.257

Android
Test Device in Safe Mode

Safe Mode helps to determine if an app on your Android™ device is causing your device to freeze / reset / run slowly.

Before you begin

Safe Mode temporarily disables all apps installed from the Google Play™ Store, allowing you to troubleshoot third party apps that may be causing device issues.

Steps

  1. Press and hold the
    Power button
     until Power Off appears.
  2. Touch and hold
    Power off
     until the Reboot to Safe Mode prompt appears.
  3. Once Safe Mode is enabled, do the following to test the functionality:
    • Make and receive calls
    • Send and receive text messages
    • Browse the internet
    • Use available apps
  4. If the issue persists, restart the device to exit Safe Mode, skip the steps below then proceed with further device troubleshooting.
  5. If the issue doesn't happen while in Safe Mode, uninstall any recently installed or updated apps one by one.
    For example, if you're having issues with your camera, start with apps that use the camera (e.g., QR reader, video chat apps, etc.).
  6. After each removal, restart the device then re-test to see if removing that app resolved the issue.
  7. Once the problem app has been identified, all other apps may be reinstalled.