My Verizon app Upgrade Device
My Verizon app
Upgrade DeviceEasily explore options to upgrade your device and submit an order for an existing line using the My Verizon app.
Steps
- Open theMy Verizon app.
- Tap theShop tab.
- Select the applicable category (e.g., Smartphones, Tablets, Internet Devices, etc.) then tap on the desired device to display device details.
- Tap the desired choice from each section:
- Color
- Storage
- From the New line or upgrade section, tapUpgrade an existing linethen select the number you want to upgrade.
- From the Available Offers section, tap an offer to select or tap 'Continue without offer'.
- If trading in your current device, complete the Trade in section to indicate if the device is free of battery damage (Yes or No).
- Based on the options selected, review the Total device cost section then tapContinue.
- If prompted, select Device Protection then tapAdd to cart.
- If prompted, tap 'Keep current plan' or 'Update plan'.Refer to Manage Plan for assistance.
- If desired, select an accessory then tapAdd to cart.
- TapNext.
- From the Cart screen, tapBegin secure checkout.
- If needed, from the Complete Your Order screen, update any of the following info:
- Shipping address: A Secure PIN is needed to change the shipping address. Review the following instructions to change the address:
- From the Delivery Information page, review the verification code pop-up then tapContinue.
- Tap one of the following options then tapNextthen follow the prompts:
- Text me
- Email me
- Text a different number
- Shipping method
- Payment method
- Delivery or pickup
- Payment method
- Gift Card
- Tap to accept the Customer Agreement, the Trade-in Agreement (if applicable), and the Device Payment Agreement (if applicable).
- TapPlace order.
- TapDone.