Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly
This may help if you're having trouble sending a picture/text message.
This information may resolve issues with sending text/picture messages.
When sending a text/picture message, verify that the correct 10-digit mobile number or email address is being entered. Make sure the mobile number does not include:
- Extra characters (e.g., dots(.), hyphens (-), etc.)
- A 1 (one) before the area code of the mobile number
- Other codes (e.g., *67) before the area code of the mobile number
When sending a text/picture message while traveling overseas only 10 or 11 digits are necessary with the exception of India. While in India and sending a text/picture message to an area code:
- Starting with 9XX: 11 digits must be used.
- Starting with 91X: use 001 before the 10-digit mobile number.