Check for Physical Damage
Here's how to help determine if your device has damage.
- Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
- Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a damaged device fee.
If damage is found:
- Several replacement options may be available.
- Device damage examples include, but are not limited to:
- Missing Keypads or Lenses
- Physical Damage to the Device Housing