Verizon extends customer offer, provides support to community after Hurricane Isaias

• Network restored: Verizon service has been fully restored for customers in the impacted areas.

• Customer offer extended: To help you stay connected with loved ones, Verizon and Verizon Value are extending our customer offers through October 31, 2026 for the most impacted counties across Alabama, Florida, and Mississippi. 

• Community support deployed: Verizon’s Community Disaster Resilience Vans are providing free Wi-Fi, device charging, Chromebooks, and Wi-Fi printing to the community in Destin and Pensacola.

• Store operations: For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.

Verizon Community Disaster Resilience Vans have moved to new locations in Pensacola and Milton to support ongoing local relief efforts. The vans offer free Wi-Fi, device charging, Chromebooks, and Wi-Fi printing capabilities.

They are operating at the following locations from 9:00 AM to 4:00 PM:

• Insurance Village at the University of West Florida, 11000 University Pkwy, Pensacola, FL 32514
• Walmart, 6275 US-90, Milton, FL 32570

• Network restored: Verizon service has been fully restored for customers in the impacted areas.

• Customer offer extended: To help you stay connected with loved ones, Verizon and Verizon Value are extending our customer offers through October 31, 2026 for the most impacted counties across Alabama, Florida, and Mississippi.

• Community support deployed: Verizon’s Community Disaster Resilience Vans are providing free Wi-Fi, device charging, Chromebooks, and Wi-Fi printing to the community in Destin and Pensacola.

• Store operations: For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.

Verizon network teams have fully restored service across all areas impacted by Hurricane Isaias. Our engineers worked on restoration and monitored network performance around the clock until full connectivity was achieved.

Verizon knows how important it is to stay connected with loved ones and focus on what matters most during and following a disaster. To ensure our customers have one less thing to worry about, we’re extending our offer of providing unlimited domestic talk, text & data to our active postpaid and SMB ^*  customers affected by Hurricane Isaias through October 31, 2026.

For Verizon Value customers impacted, we are extending the service end dates until October 31, 2026. This includes customers across Verizon’s value brands, including Verizon Prepaid, Straight Talk, Total Wireless, Tracfone, Simple Mobile, Walmart Family Mobile, Page Plus, Net10 and SafeLink.

Customers do not need to take any action to take advantage of this offer. The relief will be applied automatically, and any overages for those whose billing cycles have already closed will be credited back automatically.

This offer is available to customers with billing addresses in the following counties:

• Alabama: Baldwin, Clarke, Coffee, Conecuh, Covington, Escambia, Geneva, Mobile, Monroe, and Washington
• Florida: Bay, Escambia, Holmes, Okaloosa, Santa Rosa, Walton, and Washington
• Mississippi: Forrest, George, Greene, Harrison, Jackson, Perry, and Stone

Verizon Community Disaster Resilience Vans are stationed at the Destin Insurance Village (The Morgan Sports Center, 4200 Indian Bayou Trail) and at the Gulf Breeze Walmart (3767 Gulf Breeze Pkwy), open daily from 9:00 AM to 4:00 PM. The vans provide free Wi-Fi over a 200-foot radius, as well as device charging stations, Chromebooks, and Wi-Fi printing capabilities to the community.

Our teams have also installed desktop charging stations at the Jubilee Church Distribution Center in Pensacola and the Clyde Gracey Community Center in Milton, providing free charging for anyone still without power.

• Network restoration: Nearly all affected cell sites across FL, GA, and AL are back online, with final sites in the Central Gulf Coast coming online today via mobile satellite assets. 

• Community support deployed: Verizon’s Community Disaster Resilience Van is providing free Wi-Fi, device charging, Chromebooks, and Wi-Fi printing to the community in Destin, while desktop charging stations are live at community centers in Pensacola and Milton. 

• Store operations: For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.

With nearly all of our impacted cell sites back on air, our network teams have restored service to the majority of customers in Florida, Georgia, and Alabama. We continue to work on recovering the few remaining sites that were impacted by Hurricane Isaias, which are primarily located in the Central Gulf Coast area. We’re deploying mobile satellite assets and expect connectivity to be restored later today.

For sites that remain on generator power, non-stop refueling efforts continue to ensure they remain in service for Verizon customers and first responders.

Customers can track real-time network status using the Check Network Status tool on Verizon’s website or directly within the My Verizon mobile app.

A Verizon Community Disaster Resilience Van is stationed at the Destin Insurance Village (The Morgan Sports Center, 4200 Indian Bayou Trail), open daily from 9:00 AM to 4:00 PM. The van provides free Wi-Fi over a 200-foot radius, as well as device charging stations, Chromebooks, and Wi-Fi printing capabilities to the community.

Our teams have also installed desktop charging stations at the Jubilee Church Distribution Center in Pensacola and the Clyde Gracey Community Center in Milton, providing free charging for residents still without power. Additionally, starting at 10:00 AM tomorrow, the second resilience van will open at 3767 Gulf Breeze Pkwy, Gulf Breeze, FL 32563.

• Restoration progress: Verizon engineers and crews, including the Dedicated Impact Response Team (DIRT), are actively on the ground assessing the damage and working to restore service in the impacted areas of Florida, Alabama, and Georgia.
• Customer communication: Verizon customers in areas where terrestrial service has been impacted can maintain essential communications via satellite, allowing compatible phones to send text messages or connect with emergency services. Preparedness tips are also available to help the community stay connected and secure.
• Store operations: For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.
• Public safety support: The Verizon Frontline Crisis Response Team is on standby, providing 24/7 mission-critical communications support to public safety agencies at no cost.

Following the landfall of Hurricane Isaias, our field engineers have been working around the clock and have made significant progress in restoring service to many of the impacted customers across Florida, Georgia, and Alabama. Post-storm, teams rapidly deployed to survey and repair cell site damage, refuel generators and deploy temporary mobile assets to restore connectivity.

While we have seen significant improvements, some customers are still experiencing service impacts particularly in the Central Gulf Coast area due to multiple fiber cuts. Our engineers continue working with partners to resolve the issue, deploying several alternate connections and moving temporary satellite network assets into the impacted areas while the fiber is being repaired.

Refueling operations are still underway to ensure those sites without commercial power relying on backup generators remain in service for Verizon customers and first responders. Restoration efforts will continue to focus on stabilizing power with temporary generators and mobile asset deployments as well as strategic fiber repairs.

Customers can track real-time network status using the Check Network Status tool on Verizon’s website or directly within the My Verizon mobile app.

For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.

In the aftermath of Hurricane Isaias and with ongoing severe weather and power outages impacting Florida, Georgia, Alabama, and surrounding Gulf Coast areas, some customers are experiencing service interruptions. While some sites are out of service in the heaviest hit areas and others are running on backup power, Verizon’s network remains resilient.

Our crews are on the ground and actively assessing cell sites, repairing and refueling generators, and bringing in portable generators where needed. We are actively working with our fuel vendors to keep sites running until commercial power is restored and will move mobile assets into place as needed that were pre-staged before the storm. Verizon engineers and local emergency crews are working toward full restoration as quickly and safely as possible.

Debris clean up and property repair are important tasks after a storm. Before beginning to clean up and make repairs, call 811 or visit call811.com to determine where fiber or other cables are buried. Contacting 811 before any digging project, large or small, is the easiest step toward reducing the chance of damaging underground fiber and keeping customers and first responders connected in critical moments. Fiber is the invisible footprint that moves data throughout Verizon’s network across the country and around the world. Cutting those cables when digging can result in customers losing service and data connections being lost. So before storm clean up begins, call 811.

To report or check if a Verizon service outage is occurring in your area, you can visit the Check Network Status tool on our website or on your My Verizon app under Support Topics. Once there, enter your location, select the type of service you are having an issue with and we’ll provide a real-time status update.

For Verizon customers, losing power at home no longer means losing access to the internet. Hotspot devices, such as Verizon’s battery-powered Orbic Speed Mobile Hotspot, will continue to work as long as the core cell network infrastructure has not been affected.

Phones with hotspots can be used to help connect devices such as laptops and tablets to the web.

Any phone, laptop, or tablet with cell connection will have internet access as long as Verizon’s cell sites are operational.

B-roll and additional info: We have portable cell sites, generators, and other equipment ready to help out wherever help is needed. You’ll find the latest pics, videos, and details here: verizon.com/about/news/emergency-resource-center

• Customer Relief Offer: To help you stay connected with loved ones, Verizon is providing unlimited domestic calling, texting, and data for customers in the path of Hurricane Isaias from October 9 through October 15. Relief efforts cover the most impacted counties across Alabama, Florida, and Mississippi.
• Standing by: Verizon’s network and response teams have mobilized and are ready to respond with mobile and satellite assets, portable generators and hands-on support where needed to ensure communities and first responders stay connected before, during, and after the storm.
• Verizon Stores: For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.
• Public Safety Resources: The Verizon Frontline Crisis Response Team provides 24/7 mission-critical communications support to public safety agencies during disasters at no cost to the supported agencies.

Verizon knows how important it is to stay connected with loved ones and focus on what matters most during a disaster. To ensure our customers have one less thing to worry about, we’re providing:

• Unlimited domestic Talk, Text & Data to our active postpaid and SMB ^*  customers affected by Hurricane Isaias from October 9, 2026 until October 15, 2026.

• For Verizon Value customers impacted, we are extending the service end dates from October 9, 2026 until October 15, 2026. This includes customers across Verizon’s value brands, including Verizon Prepaid, Straight Talk, Total Wireless, Tracfone, Simple Mobile, Walmart Family Mobile, Page Plus, Net10 and SafeLink.

Customers do not need to take any action to take advantage of this offer. The relief will be applied automatically, and any overages for those whose billing cycles have already closed will be credited back automatically.

This offer is available to customers with billing addresses in the following counties:

• Alabama: Baldwin, Clarke, Coffee, Conecuh, Covington, Escambia, Geneva, Mobile, Monroe, and Washington
• Florida: Bay, Escambia, Holmes, Okaloosa, Santa Rosa, Walton, and Washington
• Mississippi: Forrest, George, Greene, Harrison, Jackson, Perry, and Stone

As Hurricane Isaias approaches, our network team remains committed to keeping communities connected. Verizon engineers have completed thorough readiness checks, ensuring backup systems like batteries and generators are operational and refueled.

Our networks are primed to maintain connectivity even in the face of extreme weather conditions. One hundred percent of our macro cell sites have backup battery power, and nearly all of our cell sites in the region have backup generator power, with more than 1,000 mobile generators on standby. A fleet of nearly 3,000 network and satellite assets are available to deploy to the hardest-hit areas to serve as mobile cell sites, temporary emergency command centers, and self-contained basecamp operations.

The Verizon Frontline Crisis Response Team stands ready to help ensure public safety agencies on the front lines of the disaster response have the mission-critical communications capabilities they need. Our teams are available 24/7 to coordinate with local emergency management and can rapidly deploy portable satellite assets, charging stations, and dedicated emergency vehicles at no cost to support public safety agencies.

Stay safe, and for the latest updates, photos, and videos regarding Verizon’s response to Hurricane Isaias, please continue to visit our Emergency Resource Center.

• Network response: Verizon teams are actively staging mobile assets while monitoring conditions 24/7. Ahead of the storm, crews are topping off generators with fuel.
• On-the-ground support: Members from our Dedicated Impact Response Team (DIRT) are on the ground in Florida and Alabama. The Verizon Frontline Crisis Response Team is also on standby in the area to provide mission-critical communications support to public safety agencies.
• Customer resources: Verizon offers preparedness tips to help the community stay connected and secure ahead of the storm.
• Satellite messaging: Verizon customers can maintain essential communications via satellite, allowing compatible phones to send text messages or connect with emergency services.

Mobile, AL.—As Tropical Storm Isaias, forecast to become the first Atlantic hurricane this season, moves through the Gulf, Verizon’s network team is taking active measures to keep communities, businesses and first responders connected.

Verizon engineers are monitoring the storm 24/7, staging mobile assets and fuel reserves, and actively servicing and topping off permanent generators as Isaias approaches. With all macro cell sites in the region featuring built-in battery power, and nearly all macro sites equipped with permanent back-up generators, Verizon’s Gulf Coast infrastructure is built to withstand extreme weather conditions.

• Staging equipment: Portable generators and mobile assets like Cell on Light Trucks (COLTs), MatSing Equipment on Wheels (MEOWs), and Business Inclusive Satellite Onboard Nomadic (BISON) have been staged across North Florida, Alabama, and Mississippi to rapidly deploy post-storm, if needed.
• Transport redundancy: Backup microwave assets are prepared to re-direct network traffic if terrestrial fiber lines are impacted.
• Partner coordination: Verizon teams are collaborating directly with local fuel providers and electric utility companies to support fueling, power restoration and infrastructure recovery.
• Specialized field teams: Dedicated Impact Response Team, or DIRT, is an elite-level of network engineers and technicians trained to rapidly restore wireless infrastructure following major emergencies like hurricanes, wildfires, and severe storms. DIRT is stationed on the ground across Florida and Alabama. The Verizon Frontline Crisis Response Team also stands ready to help ensure public safety agencies on the front lines of emergency response operations have the mission-critical communications capabilities they need to achieve their missions.
• Operations: Key regional switch facilities, including Pensacola, are staffed with round-the-clock technical operations teams and volunteers to manage network traffic dynamically.

In emergency situations where traditional cellular networks are impacted, satellite connections can provide a critical lifeline for Verizon customers. All Verizon customers with compatible devices can send text messages to any other customer device via satellite if terrestrial cellular network service is interrupted, ensuring continued communication with first responders, loved ones, and emergency services.

Verizon encourages customers with compatible satellite-enabled devices (such as iPhone 14 or newer running iOS 18+, Google Pixel 9 or newer or Samsung Galaxy S25 or newer) to test emergency satellite messaging features before the storm makes landfall.

In addition to preparing your device for satellite messaging, customers are urged to update their personal digital preparedness plans.

1. Charge up early: Keep all mobile devices, tablets, and portable power banks fully charged well before storm watches or warnings are issued for your location.
2. Protect your gear: Place phones, chargers, and external batteries in waterproof accessories or heavy-duty zip-lock bags to safeguard them against floodwaters or rain.
3. Establish a communication plan: Coordinate a dedicated family emergency plan and save key emergency contact numbers directly to your devices.
4. Check on elderly family members: To ensure their devices are charged and they have an emergency communication plan in place.
5. Secure visual backups: Take photos of your home, vehicle, and valuables for insurance purposes. Ensure these images are uploaded to the cloud so you can access them even if your phone is lost or damaged.
6. Utilize digital resources: Download critical weather tracking, news, and American Red Cross safety apps ahead of time.
7. Mitigate customer disruption: List critical software, equipment, service contracts and vital contacts (utilities, vendors, authorities) needed to maintain operations. Review coverage with your insurance agent to eliminate gaps.
8. Contacts and documents are key: Centralize updated contact info for all staff (including remote and satellite offices) and family members and keep accessible, secure copies of your insurance policies.
9. Keep track of equipment: Maintain an inventory of all corporate hardware deployed to remote employees to streamline claims for potential loss or damage.
10. The right tech makes an impact: Secure the mobile-ready technology and infrastructure needed to maintain business connectivity if you are forced to relocate.
11. Have a backup plan: Establish a protocol to immediately reroute workloads if remote employees lose power or face evacuation.

Verizon will continue monitoring Tropical Storm Isaias and will provide local network status updates as necessary. Customers can track real-time network status using the Check Network Status tool on Verizon’s website or directly within the My Verizon mobile app.

Visit the Emergency Resource Center for further details on Verizon’s emergency response capabilities.